Thank you for shopping with us
Placing an order
Making a purchase on our site is very easy. Just browse our store and add any items that you wish to buy into the shopping bag. All prices are inclusive of applicable Australian taxes (GST). After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
We accept online payments with Paypal, Visa & Mastercard. By purchasing on this website you certify that you are over 18 years of age and are the owner of the credit/debit card or Paypal account this is being used, or that you have specific legal authorization by the owner of the credit/debit or Paypal account owner to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. Timely delivery of your purchase is dependent upon payment authorization by the issuer of your payment card. We will not be liable for any delay or non-delivery in the event of issuer payment refusal.
Every individual piece we sell comes with insurance cover for one year, worldwide, through Q Report Jewellery Insurance.
You will received a confirmation email detailing your purchase details once your payment has been accepted.
Items that you are able to purchase now and have shipped to you within 2-14 days, depending on your location, are displayed on our Available Now page. However, we may continue to display pieces that have already been sold or that are out of stock in our collection and individual piece pages. We have done this so that our customers are still able to view pieces that they might like to specifically order as part of their individual collections or in comparison to other similar items, and also as potential inspiration should they like to order a custom Kian Design piece.
Kian Design gift vouchers can be purchased for amounts of $50, $100, $200, $500, $1000 and $5000. If you require a gift voucher for a different amount please contact us. Once purchased we can either post your voucher to you, or if it is a gift we can send it directly via post or email to your gift recipient also. Gift vouchers must be redeemed within one year from the date of purchase. Kian Design gift vouchers can be used as full or part payment for any purchase and do not have to be used in full at any one time. Gift vouchers cannot be returned or exchanged for cash. If a product is returned to us that has been purchased using a gift voucher, then the value will be refunded back onto that gift voucher. Please contact us if you have any further questions.